CloudCP Software Update (Resolved)
Date 2014-03-07Scheduled for 7th March 2014 08:00
We are updating our CloudCP Software today which will start at 08:00 and finish by 11am. Please do not attempt to reboot any VMs during this time.
Enkompass Websites - 20 minute outage (Resolved)
Date 2014-01-24We`ve identified a issue with one of the ram modules on the Enkompass SAN Server that stores website login details and data.
We are going to take the server down and replace the ram, we are also taking this time to double the ram in the server to improve performance. A maximum of 20 minutes is planned.
We`ve opened a long window from 5pm - 11pm, however the total outage will not be more than 20 minutes outage to your website between these hours.
Emails missing / not arrived or slow
Date 2013-11-13If your emails have not arrived, its likely due to one of our advanced antispam services.
The first thing we would recommend you check is your webmail, on the left click Junk Email, if your email is showing in this folder, you can right click it, then go to mark and select not as spam. Then drag and drop the item to your inbox if it does not automatically transfer to your inbox.
If the email is not in your inbox or Junk folder, this is a sign that the senders mail server is not configured correctly, We use one of the best new methods of refusing spam emails, this is called greylistings, if the senders mail server is old or badly configured, this may not accept the email, the email would bounce back to the sender.
If you want to disable greylistings, in webmail, go to settings and click Account settings and tick "disable greylistings" this is on the first tab at the bottom, then click Save. Our usual antispam service will still scan your emails, but you may experience a small increase in Spam emails getting though.
MySQL Maintenance 9pm GMT 2nd Nov (Scheduled)
Date 2013-11-022nd November 2013:
MySQL will be moved to a new partition on CloudLinux-3,
this is due to diskspace usage on the current MySQL Drive.
This usually takes <30 minutes. It will start between 21:00 - 20:30.
POP3 /Smtp setting
Date 2013-08-17
Below is information in reference to email settings for mail clients such as Outlook, Outlook Express, Thunderbird etc.
Replace your-domain-name.com with your actual domain name.
Incoming Mail Server: mail.your-domain-name.com
Outgoing Mail Server: mail.your-domain-name.com
Username: (full email address) example: mail@your-domain-name.com
if you are using SMTP Services, ensure you enable SMTP Authentication
